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Operations and Management

Managing Change

Sometimes referred to as “Business Process Re-engineering”, the change process is generally triggered by new emerging market opportunities, economic volatility, regulation, or changes in customer needs. The causes of failure to achieve the sought improvements have been identified as:

  • Fear and anxiety in management and staff
  • Poor project management and poor communication
  • No understanding of the culture of the organisation
  • Inability to deliver solutions

Apply The Business Development Experience to learning about change:

  • Understand the forces for change
  • Know the consequences of not changing
  • Articulate the vision
  • Manage the dynamics
  • Become coach and motivator
  • Encourage participation

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